Ongoing Support for Your Security Systems
Neil
Auckland
"Thanks to rapid service re smoke detector malfunction, for your helpful explanation, attention to detail and cost saving advice. And to your availability and service now over many years."
Scheduled Servicing
Regular maintenance visits to check, test, and service your systems on a planned schedule.
Priority Response
Faster response times when faults or issues arise, minimising downtime and disruption.
System Health Checks
Proactive checks to identify issues early before they develop into failures.
Multi-System Coverage
Alarms, access control, CCTV, and monitoring all covered under one agreement.
How Our Service Agreements Work
A service agreement starts with an assessment of your existing systems, how they’re used, and what level of support makes sense for your site. From there we set a maintenance schedule and put a support structure in place.
This means your systems are checked and serviced on a regular basis, issues are caught early, and when something does need attention you’re not starting from scratch trying to find someone available.
Response Times
When something goes wrong with a security system, waiting days for a response isn’t an option. We aim to respond to service agreement clients the same day, and in most cases we’re on site within 24 hours. For urgent faults — where a system is down or a site is unsecured — we prioritise getting there as quickly as possible.
Support Between Visits
Scheduled maintenance keeps your systems in good working order, but issues can arise between visits. As a service agreement client you have direct access to us when that happens — no call centres, no job queuing system, just a straightforward conversation about what’s needed and when we can get there. Unscheduled callouts under an agreement are handled as a priority, and you won’t be starting from scratch explaining your setup every time.
Systems We Service
We service and maintain alarm systems, access control, CCTV, and monitoring systems across a wide range of makes and models. If you have an existing system and you’re not sure whether we can support it, get in touch — in most cases we can, and if we can’t we’ll tell you straight away.
Common Questions About Service Agreements
Everything you need to know about keeping your systems maintained and supported.
Each agreement is tailored to your site and systems, but typically covers scheduled maintenance visits, system health checks, priority response for faults, and direct access to support between visits.
This depends on your systems and how your site operates. We'll recommend a servicing frequency that makes sense for your setup — most commercial clients are on an annual or bi-annual schedule.
Service agreement clients get priority access to support. Just call us directly and we'll get to you as quickly as possible — usually same day or within 24 hours for urgent faults.
In most cases yes. If you've inherited a system or had it installed elsewhere, get in touch and we can assess whether we're able to take it on.
Service agreements are primarily designed for commercial sites, but if you have a more complex home setup and want the peace of mind of structured support, we're happy to discuss options.
We're based in Onehunga and service Auckland and the wider region.